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Cancellation & Refund Policy

A legal disclaimer

The explanations and information provided on this page are general and high-level explanations on how to structure a Privacy and Refund Policy. This does not constitute legal advice. You should consult with a licensed attorney to ensure compliance with applicable laws in your jurisdiction (Canada and any other countries where your clients reside).

3.1 General Terms

By purchasing any program, session, or package from Zenith WellHub, you agree to the following policies.
These rules ensure fairness and professionalism between clients and coaches.

3.2 Online Programs

(MoveMode, Fuel Formula, ProgressPulse)

  • All digital programs and online coaching packages are non-refundable and non-cancellable once purchased.

  • This applies to personalized training, nutrition, and coaching services.

  • Because these services are digital and customized, no refunds, credits, or cancellations will be issued.

  • If you face a technical issue (like not being able to access your plan), Zenith will either fix it promptly or issue a credit toward a future service at its discretion.

3.3 In-Person Sessions

(1:1 Personal Training, Yoga, or Physiotherapy)

  • All sessions must be booked and paid for in advance via our platform or an authorized payment method.

  • Cancellations or rescheduling must follow the session-specific policies outlined at booking.

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